The words “Taylor Swift tickets” should be enough to send a shiver down the spine of many a ticket buyer, as millions of Aussies struggled to get into the virtual queue.

Virtual queues have been the bane of Aussies this year, with issues with Taylor Swift, the FIFA Women’s World Cup, and many more showpiece events in Sydney.

Charlie Brown from Life & Technology spoke to Chris O’Keefe about the issues customers face in this new age of ticketing.

Hear more highlights from Drive with Chris O’Keefe below: