According to recent research, Aussie shoppers are flocking back to traditional retail stores compared to online stores.

It seems that the convenience of online isn’t embraced by all however,  bricks and mortar retailers leave a lot to be desired when it comes to creating a great experience.

Roger Simpson is the CEO of the Retail Solution and one who knows exactly what customers want and how retailers need to lift their game and he spoke to Kayley Harris about the future of retailing.

Download this podcast here