Mark Levy has his say on Bendigo Bank’s controversial move after they confirmed to 2GB “some changes to its fees and charges.”

Under the new changes, customers will face “a staff-assisted service fee of $2.50” for cash withdrawals completed over the counter in local branches.

STATEMENT FROM BENDIGO BANK

On 1 November 2024, Bendigo Bank introduced some changes to its fees and charges in order to meet the evolving needs of our customers and deliver on our vision to be Australia’s bank of choice.

Bendigo Bank removed the monthly service fee of $6 on Bendigo Everyday Accounts and at the same time, introduced a staff assisted service fee of $2.50 for cash withdrawals completed over the counter in our branches.

For transactions conducted at the Post Office, Bank@Post fees were also reduced from $4 to $2.50. Cash withdrawals from Bendigo Bank’s ATM network continue to be free of charge for all of our customers.

Our customers that are Concession Card holders can continue to make withdrawals, deposits and balance enquiries free of charge at our branches or Bank@Post as normal.

Importantly, these changes will result in a net reduction in fees paid by our customers. In recognising that some customers may incur an increase in fees, our team members are standing by to help with alternative options and we encourage those customers to speak with us.

Listen to more highlights from Summer Mornings with Mark Levy below: