Frustrated Aussies are being warned it could take up to 12 months before travel agents are able to refund cancelled holidays.

Australians have cancelled an estimated $10 billion in planned holidays because of the pandemic.

Australian Federation of Travel Agents Chair Tom Manwaring told Ben Fordham they’re asking customers to be patient.

“There’s a lot of frustration out there, we understand that.

“The money trail is very complicated, unfortunately … and it takes months.

“It’s a mess because not many industries are built to go in reverse.”

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